Customer’s satisfaction is always our top priority. Nonetheless, we understand that sometimes items need to be returned. If you need to make a return, we accept returns of purchases from Allmombuy.com within 30 days after purchase
All returned merchandise must be in new, unused condition in the original packaging. All product parts and packaging materials must be returned including the instruction manual and registration card to receive a full refund. Once received in our warehouse, the item will be inspected for condition and complete contents. We reserve the right to refuse a return and deny credit.
If you wish to return the items to the nearest return address, please contact our customer service representative, we will get back to you within 24 hours.
Refunds will be issued in the same form as original payment unless otherwise noted. Refunds will be for the total cost of the merchandise purchased plus any sales tax paid. Shipping costs are not refundable. It may take up to 14 days to process your return once the product has been received at our warehouse and the return has been approved. You can expect to see a credit refund in approximately 30 days from return receipt. To check on the status, please contact our customer service representative.
Please confirm via your delivery courier that we have received your returned merchandise. If you would like to check the status of your return, please contact our customer service representative.
Customer is responsible for all return shipping fees. We recommend you use a carrier with tracking capability such as FedEx or UPS. Allmombuy is not responsible for merchandise which is lost or stolen in transit.
If upon delivery your item is damaged or defective, please contact our customer service representative immediately.
We do not accept returned items that were sent back by you directly without checking with us first. We do not accept returns from other retailers. We do not accept returns of assembled product unless damaged or defective.
Please do not send your return to the address on your package. That is not our returns address and will affect the processing of your return.